Privacy Policy

Effective Date: 22nd August 2025

NauticaOne (“we,” “our,” “us”), a brand of Divertido Cruises, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website www.nauticaone.in and the NauticaOne mobile app.

1. Information We Collect

Personal details (name, email, phone number, address, passport details when required for bookings).

Payment information (processed securely through our payment partners such as Easebuzz and SanKash – we do not store card details).

Booking details including cruise preferences, itineraries, and special requests.

Cookies and usage data to improve website and app functionality.

2. How We Use Your Information

To process bookings, payments, and reservations.

To provide customer service and respond to inquiries.

To send booking confirmations, updates, and promotional offers.

To improve our website, app, and services.

3. Data Security
We implement strong security measures including SSL encryption, secure servers, and trusted third-party payment gateways. While we strive to protect your information, no online transmission is 100% secure.

4. Data Retention

Personal booking records are retained only as long as required for legal, accounting, or business purposes.

Marketing communication preferences can be updated anytime by contacting us.

5. Cookies
We use cookies to enhance your browsing experience, analyze website traffic, and personalize offers. You may disable cookies in your browser settings, though some features may not function properly.

6. Sharing of Data
Your data may be shared with:

Cruise lines, airlines, and third-party travel partners for fulfilling bookings.

Payment processors for secure transaction handling.

Legal authorities, if required by law.

Users can request deletion of their personal data at any time by contacting us at support@nauticaone.in

7. Contact Information
Divertido Cruises
E1 Row House, Shree Gajanan B Society,
Ramkrishna Paramhansa Nagar, Off Paud Road,
Pune 411038, Maharashtra, India.
Email: support@nauticaone.in

Terms and Conditions

Effective Date: 22nd August 2025

Welcome to NauticaOne, a brand of Divertido Cruises. By accessing www.nauticaone.in
or using the NauticaOne app, you agree to the following terms:

1. Services
NauticaOne provides cruise bookings, holiday packages, flights, and related travel services in partnership with cruise lines and travel suppliers.

2. User Responsibilities

You must provide accurate booking and payment information.

You are responsible for verifying travel documents (passport, visa, insurance, etc.).

You agree not to misuse the platform or provide false details.

3. Bookings & Payments

All bookings are subject to availability and confirmation by the respective cruise line.

Payments are securely processed via Easebuzz or SanKash (for “Travel Now Pay Later” option).

NauticaOne does not store sensitive payment information.

4. Pricing

Prices displayed are subject to change without notice until confirmed at booking.

Taxes, port charges, and fees may be additional.

5. Liability Disclaimer

NauticaOne acts as an intermediary between customers and cruise operators.

We are not responsible for changes in itineraries, cancellations, delays, or disruptions caused by cruise lines, weather, or unforeseen events.

6. Intellectual Property
All content, logos, and materials on www.nauticaone.in
are owned by Divertido Cruises. Unauthorized use is prohibited.

7. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to Pune jurisdiction.

Refund & Cancellation Policy

Effective Date: 22nd August 2025

Refunds and cancellations for bookings made through NauticaOne (Divertido Cruises) are governed by the respective cruise line’s cancellation and refund policies.

1. General Policy

NauticaOne follows the rules of the cruise line/operator with whom the booking is made.

Refund eligibility, cancellation charges, and timelines vary by cruise operator.

2. Refund Process

Requests must be emailed to helpdesk@nauticaone.in
with booking details.

Refunds will be initiated only after confirmation from the respective cruise line.

Processing time may take 7–30 working days, depending on cruise line and payment gateway.

3. Non-Refundable Fees

Convenience fees, taxes, or service charges may be non-refundable.

4. Force Majeure
In case of natural disasters, political unrest, or unforeseen events, refund and rescheduling will follow the cruise line’s policy.